Returns & Refunds Policy

Last updated: September 9, 2026

At VitaDynamo, we want you to be satisfied with your purchase. If you are not happy with your order or something goes wrong with your delivery, please contact us and we will be happy to assist you.

14-Day Cancellation & Returns

For eligible online purchases, you generally have a 14-day cancellation period from the day you receive your goods. You do not normally need to provide a reason for cancelling, subject to applicable legal exceptions.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

To request a return or cancellation, please contact us at vitadynamoshop@gmail.com before sending any goods back.

We will provide you with the appropriate return instructions, including the return address and any other information needed to complete your return.

Please do not send products back without contacting us first.

Condition of Returned Items

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how you would be able to inspect them in a shop.

If goods are returned in a condition that shows handling beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.

Certain products may be subject to specific legal exceptions to the right to cancel, which will be explained where applicable.

Return Shipping

For a change-of-mind cancellation, you may be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.

If an item is faulty, damaged, incorrect, or does not match its description, please contact us before returning it. Where appropriate, we will provide return instructions and cover reasonable return costs in accordance with applicable consumer law.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or not as described, we ask that you notify us within 7 days of delivery where possible. Prompt notification helps us investigate delivery-related problems and resolve them as quickly as possible.

When contacting us, please provide:

• Your order number
• A description of the problem
• Photographs or video showing the damage or issue, where possible
• Photographs of the packaging where relevant

We may request additional information or evidence where reasonably necessary to assess a damaged or defective item.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or other appropriate remedy.

The 7-day notification period is intended to help us investigate delivery-related problems promptly. It does not limit, exclude or remove any statutory rights you may have under applicable consumer law.

Your statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods are not affected by this policy.

Lost or Missing Orders

If your order has not arrived, please contact us as soon as reasonably possible and, where possible, within 7 days after the expected delivery date.

Please provide your order number and any relevant delivery information so that we can investigate the shipment.

The 7-day notification request is intended to help us investigate missing deliveries promptly and does not limit, exclude or remove any statutory rights you may have in relation to goods that have not been delivered.

Non-Returnable Items

Some goods may be excluded from the statutory right to cancel where permitted by law. This may include certain:

• Personalised or custom-made products.
• Sealed products that cannot be returned for health or hygiene reasons once unsealed.
• Products that are liable to deteriorate or expire quickly.
• Other products that fall within a legal exception to the right to cancel.

Where a product is subject to a specific return or cancellation exception, this will be stated before you purchase.

Gift cards are non-returnable where permitted by law.

These exclusions do not affect your statutory rights regarding faulty, damaged, incorrectly supplied or misdescribed goods.

UK Cancellation Rights

If you are a consumer in the UK and purchase goods from us online, you generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must clearly notify us of your decision to cancel within the 14-day cancellation period. You can do this by emailing vitadynamoshop@gmail.com.

You then normally have a further 14 days to send the goods back to us.

You may use your own wording when notifying us of your cancellation; you do not have to use a specific form.

Refunds

If you cancel an order under your statutory cancellation rights, we will refund the payments we have received from you, including the cost of standard delivery.

If you selected a more expensive delivery option, we are only required to refund the amount equivalent to our least expensive standard delivery option.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

Once the relevant conditions have been met, we will issue the refund without undue delay and normally within 14 days.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.

Your bank or payment provider may require additional time to process the refund after we have issued it.

Exchanges

If you would like to exchange an item for a different product, size or variation, please contact us at vitadynamoshop@gmail.com.

Depending on the circumstances, the simplest option may be to return the original item and place a new order.

Contact Us

If you have any questions about returns, cancellations, damaged items, missing orders or refunds, please contact us:

VitaDynamo
Email: vitadynamoshop@gmail.com