Terms of Service

Last updated: August 30, 2026

OVERVIEW

Welcome to VitaDynamo. These Terms of Service ("Terms") govern your use of the VitaDynamo website, online store, products, content, features and services (collectively, the "Services").

The Services are operated by VitaDynamo Ltd, a company registered in the United Kingdom. Our registered office is:

VitaDynamo Ltd
124 City Road
London
EC1V 2NX
United Kingdom

The Services are powered by Shopify, which provides the technology that enables us to operate our online store.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

Please read these Terms carefully. They contain important information about your rights and responsibilities when using our website and purchasing products from us.

Nothing in these Terms is intended to exclude or limit any rights you have under applicable consumer protection law.

SECTION 1 – USE OF OUR WEBSITE

You may use our Services only for lawful purposes and in accordance with these Terms.

You must provide accurate and complete information when placing an order or creating an account. You are responsible for keeping any account information and login credentials secure.

You must not use our website:

• For any unlawful or fraudulent purpose.
• To infringe the rights of VitaDynamo Ltd or any third party.
• To interfere with the operation or security of our website.
• To introduce viruses, malware or other harmful code.
• To attempt to gain unauthorised access to our systems.
• To copy, reproduce, scrape or exploit our website or its content without permission.
• To impersonate another person or provide misleading information.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been breached or that the use of our Services presents a risk to our business, website or other customers.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings and other technical factors.

Product images are provided for illustrative purposes and minor differences in appearance, packaging or presentation may occur.

We reserve the right to update product descriptions, specifications, availability and other information where reasonably necessary.

We may discontinue products or limit quantities available for purchase. Where an order has already been accepted, your statutory rights remain unaffected.

All products supplied by VitaDynamo Ltd will comply with applicable legal requirements and your statutory consumer rights.

SECTION 3 – ORDERS AND CONTRACTS

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will normally receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when we confirm acceptance of your order, normally when we send you an order confirmation or dispatch confirmation, as applicable.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including where:

• A product is unavailable.
• There is an obvious pricing or product description error.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order.
• Delivery to the requested location is unavailable.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Your statutory cancellation, refund and consumer rights are described in our Returns & Refunds Policy.

SECTION 4 – PRICES AND PAYMENT

All product prices are displayed on our website in British pounds (£) unless otherwise stated.

Prices include applicable VAT where required by law. Any delivery charges or other mandatory charges will be displayed before you complete your purchase.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted, except where a correction is required due to an obvious error and applicable law permits cancellation.

Promotions and discount codes may be subject to additional terms and conditions.

You agree to provide accurate and complete billing, payment and contact information when placing an order.

Payment must be successfully authorised before an order can be processed.

SECTION 5 – SHIPPING AND DELIVERY

We will provide information about available delivery methods, estimated delivery times and delivery charges during the checkout process.

Delivery times are estimates unless we have expressly agreed a specific delivery date with you.

We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, carrier disruption, customs delays or other events beyond our reasonable control.

However, nothing in these Terms limits your statutory rights regarding delivery.

Where no different delivery period has been agreed, applicable UK consumer law may require goods to be delivered within 30 days.

If your order is delayed, lost or delivered incorrectly, please contact us at vitadynamoshop@gmail.com so that we can investigate and assist you.

SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS

Your rights to cancel an online purchase, return products and receive refunds are set out in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights, including your rights relating to:

• Faulty or defective goods.
• Goods that are not as described.
• Goods that are not of satisfactory quality.
• Goods that are not fit for their intended purpose.
• Your statutory right to cancel certain online purchases.

Where applicable, consumers generally have 14 days from receiving goods to notify us that they wish to cancel an online purchase and a further 14 days to return the goods.

Please refer to our Returns & Refunds Policy for the full details.

SECTION 7 – INTELLECTUAL PROPERTY

All content made available through our Services, including text, product descriptions, photographs, graphics, logos, designs, page layouts, videos and other materials, is owned by or licensed to VitaDynamo Ltd or its respective licensors.

You may access and use the website for personal, non-commercial purposes.

You must not, without our prior written permission:

• Copy or reproduce our website content for commercial purposes.
• Republish or distribute our content.
• Modify or create derivative works from our content.
• Use our trademarks, logos or branding.
• Systematically download or extract content from our website.
• Use our content to create a competing commercial service.

All rights not expressly granted under these Terms are reserved.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to websites, applications or services operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.

If you access a third-party website or service through a link on our website, you do so at your own discretion.

Any transaction you enter into with a third party is subject to that third party's own terms and policies.

SECTION 9 – SHOPIFY

Our online store is hosted and powered by Shopify, which provides the e-commerce technology and infrastructure used to operate our Services.

Your purchases are made directly from VitaDynamo Ltd, not from Shopify.

Shopify provides technology services to us but is not the seller of the products offered through the VitaDynamo store.

SECTION 10 – PRIVACY

Your use of our Services is subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared, how long we retain it and your rights regarding your personal information.

You can view our Privacy Policy on our website.

SECTION 11 – REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions or other feedback to us ("Feedback"), you agree that we may use that Feedback to operate, improve and promote our Services, subject to applicable law.

You remain responsible for ensuring that any Feedback you submit:

• Is truthful and accurate.
• Does not infringe another person's intellectual property or privacy rights.
• Does not contain unlawful, threatening, defamatory or abusive material.
• Does not contain malicious software or harmful code.

We reserve the right to remove or refuse to publish Feedback that we reasonably consider unlawful, misleading, abusive, inappropriate or otherwise inconsistent with these Terms.

Nothing in this section requires us to publish or retain any particular Feedback.

SECTION 12 – ERRORS AND CORRECTIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery information or other content.

We reserve the right to correct such errors and update information when reasonably necessary.

If an obvious error affects an order that you have placed, we may contact you to explain the error and, where legally permitted, offer you the option to confirm the order at the correct price or cancel the order.

Nothing in this section limits your statutory consumer rights.

SECTION 13 – PROHIBITED USES

You must not use our Services:

• For any unlawful purpose.
• To commit or facilitate fraud.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To harass, threaten or abuse others.
• To submit false or misleading information.
• To transmit malicious software or harmful code.
• To interfere with website security or functionality.
• To attempt to gain unauthorised access to our systems.
• To scrape, copy or systematically extract website content without permission.
• To use automated systems in a way that interferes with the operation of our Services.
• To engage in conduct that could reasonably harm VitaDynamo Ltd, our customers or our service providers.

We may restrict access to our Services where reasonably necessary to protect our website, business, customers or service providers.

SECTION 14 – TERMINATION

We may suspend or terminate your access to an account or parts of our Services where reasonably necessary, including where you materially breach these Terms or use our Services unlawfully.

Termination of access does not affect any rights or obligations that arose before termination.

Any provisions which by their nature should continue after termination will remain effective, including provisions relating to intellectual property, liability, applicable law and dispute resolution.

SECTION 15 – WARRANTIES AND STATUTORY RIGHTS

We aim to ensure that our website and Services operate reliably and that our product information is accurate.

However, we cannot guarantee that our website will always be available, uninterrupted or completely free from errors.

To the extent permitted by law, we do not accept responsibility for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these Terms affects your statutory consumer rights or our legal responsibility for matters such as defective or misdescribed goods, or death or personal injury caused by negligence where liability cannot legally be excluded.

Products supplied to consumers must comply with applicable statutory requirements, including applicable rights relating to satisfactory quality, fitness for purpose and conformity with their description.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, VitaDynamo Ltd will not be responsible for losses that:

• Were not reasonably foreseeable when the contract was formed.
• Were caused by circumstances outside our reasonable control.
• Result from your misuse of our website or products contrary to applicable instructions or warnings.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or any other liability that cannot legally be excluded or limited.

For consumers, nothing in these Terms restricts or removes any statutory rights or remedies available under UK consumer law.

SECTION 17 – GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in another part of the UK or another applicable jurisdiction provide otherwise.

If you are a consumer, you may have legal rights to bring a claim in the courts of the part of the UK in which you live.

Nothing in these Terms prevents you from relying on mandatory consumer protection rights that apply to you.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies expressly incorporated into these Terms, form the agreement governing your use of our Services and purchases from VitaDynamo Ltd.

If there is a conflict between these Terms and a mandatory consumer right, the mandatory consumer right will prevail.

SECTION 20 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where permitted by law.

We may transfer our rights and obligations under these Terms as part of a business sale, restructuring or other legitimate business transaction, provided that this does not unlawfully affect your rights.

SECTION 21 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, legal requirements or other relevant circumstances.

The latest version will always be published on this page with the updated date.

Where a change materially affects an existing customer's rights or obligations, we will provide notice where required by applicable law.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 22 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

VitaDynamo Ltd
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
Email: vitadynamoshop@gmail.com

Company registration number: 17428327

Nothing in these Terms affects your statutory consumer rights.